• Terms and Conditions

    Terms & Conditions
    Prices and fees quoted are in Canadian dollars ($) – taxes are not included.
    Prices are valid while quantities last, and are subject to change without notice.

    Exchanges and Refunds

    1. Exchanges:
    We accept exchanges of products within ten (10 ) days of the date from the invoice, provided that the product is defective (Defective products are defined as products with issues from the manufacturer or with the shipping.) Once you have received your package, you must open your adhesive, other application product and/or re-sale products to approve the quality. If you choose not to open your products upon arrival, you are confirming that the product has arrived and is in good condition and in excellent quality. Exchanges will only be allowed on defective products. Our Exchange procedure is as follows:
    · Photos of defective product (Application and/or Re-sale products or your Adhesive) must be taken.
    · The photos must be sent to support@lashesbydesign.ca
    · Customer Service will contact you via phone to assist you with your product inquiry.
    · If an exchange is necessary, the defective product must be sent back to our Head Office for testing and analysis.
    · Upon receipt of returned product, Lashes By Design will act accordingly depending on the type of product:
    1. Adhesive: you will be sent a new adhesive bottle immediately to avoid delays in your work. However, Lashes By Designwill test the returned product to establish whether it is defective. IF it is NOT defective, you will be billed for the new adhesive bottle you have been sent and the return shipping charges.
    2. Other products: Once the returned product is received, we will test the product to establish whether it is defective. IF it is NOT defective, you will be billed for the return shipping charges

    2. Refunds:
    There are no refunds accepted.
    You will not be billed for the shipping charges to collect the product(s) and for the re-send if the product(s) is defective. Lashes By Design holds the right to bill shipping charges to customer if product is determined NOT to be defective.
    The contents included in our Kits are not exchangeable nor refundable

    3. Backorders

    If an item that you ordered is temporarily out of stock, it will be back ordered.  You will be notified immeditely and be offered either a substitute option or you may choose to wait.  Products may take between 1 day to 8 weeks to be restocked.

    Backordered items will be shipped/picked up  as soon as they become available.
    Shipping fees are applied depending on the selected shipping service
    · Regular Shipping: 8 $
    · Pick-up at Lashes By Design: No fees applied. As of opening hours, please allow for a 24 hour delay between placing your online order and picking it up at Lashes By Design.

    Delivery delay within Canada:

    Please allow an approximate delay of 2 to 3 working days for Regular Shipping. Delays may vary depending on your region.  Tracking numbers are available upon request.